General Frequently Asked Questions about Travel
Whether you’re packing your bags or looking for answers, this guide will help you discover all the possibilities of our services and organise your trip without stress. See what we can do for you and your next holiday dream!
Do I need a visa for my destination?
This depends on your destination and your nationality. Some countries require a visa, others do not. We can provide you with specific information and help you through the process if necessary.
What is included in the travel package?
Most packages include return flights, accommodation, hotel transfers and some excursions. Details vary depending on the destination and type of package, so please check the details of the offer or contact us for more information.
How can I make a reservation?
You can book by phone, email or online on our website. A deposit is required to reserve your place, and the balance is usually paid a few weeks before departure.
What happens in case of cancellation?
We provide a refund in accordance with the cancellation policy stated in the booking conditions. If you cancel several days before departure, you may be entitled to a full or partial refund, depending on the timing of the cancellation.
Can I change the dates of my trip?
Yes, date changes are possible, but there may be additional charges depending on availability and booking conditions. Please contact us to see the possibilities.
Do I need to do any preparation for my destination?
In some cases, you may need special vaccinations or other health precautions, depending on the destination. We can advise you on the preparations required.
Is travel insurance included?
Travel insurance is not always included, but is available at an extra charge. We always recommend insurance to protect you in case of cancellations or emergencies.
What are the best times to visit specific destinations?
The best time depends on the weather conditions and the activities you want to do. For example, spring and autumn are ideal seasons for Europe, while winter is ideal for exotic island destinations.
How much does a holiday package cost?
The cost depends on the destination, the duration of the trip and the benefits of the package. Please check our website or contact our office for the latest prices and offers.
What payment options are available?
We accept payments by credit/debit card, bank transfer and cash at our offices. In addition, payment in instalments is possible in certain packages.
